Frequently asked questions
How do I start a scan?
Use Scan Hub → Manual URLs (paste links), Products (select SKUs), or Auto-scan (bulk).
What’s the difference between QA-only and QA+Fix?
QA-only scores images and flags issues. QA+Fix also runs auto-fix where needed (costs QA + Fix credits).
When are credits charged?
QA: 1 credit per image after QA succeeds. Fix: 1 credit per image after Fix succeeds (QA+Fix or manual fix).
Can I push images to Shopify?
Yes—available for catalog/auto-scan batches tied to SKUs. Manual URL uploads don’t show the push button.
Where are fixed images stored?
Uploaded to your storage (R2/S3). Batch details and Products page show fresh signed URLs.
Why do I see ‘Fix: not required’ on QA-only?
QA-only batches skip Fix. You can still click Fix selected later if you want to improve specific images.
How do I retry or request a better fix?
Open the batch, choose an image, use Retry Fix or Custom Fix with your instructions. We only charge on success.
How do I keep selection across product pages?
Selections persist across pagination in the Products picker. Change per-page or page forward; selected SKUs stay checked.
How do I see catalog health?
Dashboard shows Catalog health using your latest QA results. Run QA on more SKUs to improve coverage.
Troubleshooting
- If uploads fail, check file size (max 15MB) and retry.
- If batches stay queued, ensure backend workers are running.
- For Shopify sync issues, click Sync in Products page, then retry auto-scan.